Show Me Demo Webinar

When to Start an Incident and How to Streamline

Featuring Matthew Dodge, Senior Customer Success Manager at Blameless

Webinar Summary

For every incident, there’s no time to waste orchestrating a unique project plan. By establishing standard processes, nothing is forgotten. In this demo, we’ll walk through critical process steps, so you put your best foot forward every time. You will learn:

  • Where should you start an incident — in Blameless or in a comms tool?
  • How do you know which team members should be involved?
  • How do you know what type of incident it is? When do you acknowledge?
  • Should different incidents receive different treatment? If so, how?


Matthew Dodge Headshot

Matthew Dodge
Senior Customer Success Manager

Matthew provides technical guidance and education for DevOps and SRE teams adopting a culture of learning and blamelessness. Previously, Matthew held similar roles at Pluralsight and GitPrime.

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