Metrics-Driven Prioritization for Your Reliability Roadmap

Featuring Christina Tran and Mindy Stevenson


Reliability is a journey for any organization and unfortunately, we can't just skip to the end. There is what feels like an endless amount of work that could be done to help improve reliability and we often find ourselves in situations with more things to do than there is time to do it. It can be overwhelming to figure out where to start, what to do next, and how to get support (and funding) from leadership for it. Prioritization and tradeoffs have to happen whether you are building out a new SRE team, diving in when everything is on fire, or even leading an existing SRE team that is performing well. The goal of this talk is to give SRE leaders a metric-driven framework to prioritize what will make the most impact based on real data and highlight the successes throughout the journey.


Christina Tan

Christina Tan
Blameless Advisor

Christina is an advisor for the Blameless Executive Team. She's passionate about the interpersonal dynamics that make SRE successful. She's been a speaker at SRECon, Twitter SRE Meetup, and her article has been featured on the front page of Hacker News.

Mindy Stevenson

Mindy Stevenson
Engineering Director

Mindy is Director of Engineering at Technical Chief of Staff at Affirm, responsible for Platform, Infrastructure, and Site Reliability Engineering. Mindy had 15 years of experience in software engineering at various companies including work with startups, non-profits, government, and large corporations.


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