How do you reconcile the ideal of blamelessness with the demand for blame? When is it constructive to hold someone accountable, and how? To change a blameful culture, we must empathize with those that point the finger and see how their goals align with our own. We'll show you how to communicate that their goals can be achieved blamelessly. Lastly, we'll share how to hold true accountability well.
SRECON AMERICAS 2021
Elephant in the Blameless War Room—Accountability
Featuring Christina Tan and Emily Arnott
Christina is an advisor for the Blameless Executive Team. She's passionate about the interpersonal dynamics that make SRE successful. She's been a speaker at SRECon, Twitter SRE Meetup, and her article has been featured on the front page of Hacker News.
Community Relations Manager
Emily is the Community Relations Manager at Blameless, where she fosters a place for discussing the latest in SRE. She has also presented talks at SREcon, Conf42, and Chaos Carnival. She has contributed many articles on many topics in SRE to the Blameless blog.