When to Start an Incident and How to Streamline

For every incident, there’s no time to waste orchestrating a unique project plan. By establishing standard processes, nothing is forgotten. In this demo, we’ll walk through critical process steps, so you put your best foot forward every time. You will learn:

  • Where should you start an incident — in Blameless or in a comms tool?
  • How do you know which team members should be involved?
  • How do you know what type of incident it is? When do you acknowledge?
  • Should different incidents receive different treatment? If so, how?

Matthew Dodge, Senior Customer Success Manager at Blameless

Matthew provides onboarding, training, troubleshooting, and overall account strategy for Blameless customers


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