Walkthrough: Configuring SLOs in Blameless

Service level objectives (SLOs) define what “success” means for engineering orgs, based on the user experience. It’s a whole new way of understanding your production services that helps keep customers satisfied and boosts development velocity. Another benefit to using SLOs is being able to align multiple teams on shared goals — from product to dev, ops, sales, and so on.

In this session, we'll cover everything you need to know about establishing SLOs. You'll learn:

  • What’s the difference between SLOs and service level indicators (SLIs)?
  • How do you pick a good SLO for your team?
  • When is the right time to adjust your SLO? How do you do that?

Doug Gribbons, Solutions Engineer at Blameless

Doug has been a Solutions Engineer for over 20 years, providing guidance to engineering teams that are evaluating new technologies, guiding them through onboarding, and helping customers achieve their goals through education and support. Previously, Doug has held similar positions at Compuware, OPNET, Riverbed, and Aternity.

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