PERFORMANCE ENGINEERING AND DEVOPS 2021
How Everyone Learns from Incidents (If You're On-Call Or Not)
Featuring Paul Chu
On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
Head of Customer Success
Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security. In his spare time, Paul enjoys spending time with his family, going to Hawaii, and attempting to golf.