Resources
Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Videos
Ebook
3.7.2024
Next-Gen Incident Management: Blueprints for High-Powered Incident Response
Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
Blog
Ebook
2.26.2024
What Is Incident Management in ITIL? Best Practices
Incidents happen, so how do you handle them? We explain incident management, how to prioritize incidents, and the process involved to resolve the incident
Blog
Ebook
2.26.2024
The Ultimate, Incident Postmortem (Retrospective) Template
Here’s the template we use for incident postmortems (retrospectives!) at Blameless. Use this as a checklist for your own organization.
Blog
Ebook
2.26.2024
What is Site Reliability Engineering [Simple Intro to SRE]
Wondering what SRE is all about? We will explain what it is, how it works, why it was developed, and how it can help your organization.
Blog
Ebook
2.26.2024
SRE or SWE? Making the Right Career Choice for You
Uncover the distinctions between becoming a software engineer and a site reliability engineer to make an informed career choice.
Blog
Ebook
2.21.2024
NIST Incident Response Steps & Template
Explore the NIST incident response framework, its phases, and key recommendations for establishing a robust incident response plan.
Blog
Ebook
2.15.2024
The Power of Building a Blameless Culture in IT Operations
A blameless culture is one where mistakes are not met with punishment or finger-pointing but are instead viewed as opportunities for learning and improvement.
Videos
Ebook
2.13.2024
From New Relic to AWS: Secrets of creating a blameless culture
We are excited to feature our COO Ken Gavranovic, with his rich experience at New Relic, Cox, and Web.com, our CEO Jim Gochee, who brings insights from his time at Apple and New Relic, and Lee Atchison, a seasoned expert from New Relic, Amazon, and AWS.
Agero
Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read moreCitrix, Greenlight, and Incognia
Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read moreMachinify
Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read moreIncident Impact Calculator
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