Incident Response for Resilient Socio-Technical Systems
Sociotechnical systems. We've heard this term time and time again, yet what does it really mean, and what does it have to do with teams responding to incidents? As the name implies, sociotechnical systems are systems that exist with both human and technical components working in harmony. Or at least ideally.
Our technical systems are built by, maintained by, and crafted for humans. When incidents happen, it's humans who respond to fix the system. For the relationship to be symbiotic, the system should support those who build and maintain it. Yet many organizations struggle with this balance.
This Whitepaper addresses the following:
Why incident response is harder than ever
How SRE can help you improve your incident resolution process
Your incident resolution blueprint
The Blameless solution for incident resolution