WORKSHOP

How to Create a Streamlined Incident Management Runbook

Featuring Paul Chu, Nick Mason and Sarah Perry

Workshop Summary

Blameless is streamlining your incident management runbook with this 60-minute workshop.

Blameless Manager of Customer Success and Solution Engineering, Paul Chu and Senior Sales Engineer Nick Mason dive deep into:

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Why a codified Incident Management Runbook matters

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Best practices + templates for on-call (responders)

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Why Retrospectives are critical to learning + improving

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Understanding why culture plays a big part

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The intersection of runbook, tooling and integrations

Speakers

Paul Chu Headshot-1

Paul Chu
Manager, Customer Success, Blameless

Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security. 

Nick Mason Headshot

Nick Mason
Solutions Engineer, Blameless

Nick is a Solutions Engineer at Blameless, providing product demonstrations and technical deep dives for prospects and customers alike.

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Sarah Perry
Manager, Growth Marketing, Blameless

Sarah is the Growth Marketing Manager at Blameless, leading digital marketing programs and driving campaigns like this workshop. 
 

Register to Watch

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