WORKSHOP
How to Create a Streamlined Incident Management Runbook
Featuring Paul Chu, Nick Mason and Sarah Perry
Workshop Summary
Blameless is streamlining your incident management runbook with this 60-minute workshop.
Blameless Manager of Customer Success and Solution Engineering, Paul Chu and Senior Sales Engineer Nick Mason dive deep into:
Why a codified Incident Management Runbook matters
Best practices + templates for on-call (responders)
Why Retrospectives are critical to learning + improving
Understanding why culture plays a big part
The intersection of runbook, tooling and integrations
Speakers
Paul Chu
Manager, Customer Success, Blameless
Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security.
Nick Mason
Solutions Engineer, Blameless
Nick is a Solutions Engineer at Blameless, providing product demonstrations and technical deep dives for prospects and customers alike.
Sarah Perry
Manager, Growth Marketing, Blameless