How to Create a Streamlined Incident Management Runbook
Featuring Paul Chu, Nick Mason and Sarah Perry
Blameless is streamlining your incident management runbook with this 60-minute workshop.
Blameless Manager of Customer Success and Solution Engineering, Paul Chu and Senior Sales Engineer Nick Mason dive deep into:
Why a codified Incident Management Runbook matters
Best practices + templates for on-call (responders)
Why Retrospectives are critical to learning + improving
Understanding why culture plays a big part
The intersection of runbook, tooling and integrations
Manager, Customer Success, Blameless
Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security.
Solutions Engineer, Blameless
Nick is a Solutions Engineer at Blameless, providing product demonstrations and technical deep dives for prospects and customers alike.
Manager, Growth Marketing, Blameless