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The Complete Guide to Pragmatic Incident Response



Our SRE and CRE teams put this guide together based on decades of experience in the trenches. The goal is to provide some practical advice on how teams can coordinate and respond to complex, dynamic incidents. After all, incidents are unplanned investments that surface valuable learnings for improvement.

In this eBook, you’ll learn the following:

  • Incident response roles and responsibilities
  • The importance of the IC and how to appoint them
  • How to overcome challenges of incident management such as: severity, ownership, observability, people coverage, conflict and common ground, dealing with management, and memorialization