How BetterCloud Transformed Their Incident Management
Featuring Clark Polo and Bradley Thomas from BetterCloud
Before using Blameless, BetterCloud's incident management process was manual, awkward, and unclear. It was common to fear incidents, made worse by the fact that incidents were internally referred to as "blockers". It was time to reset their incident management and invest in reliability.
BetterCloud worked with Blameless and an incident training agency to establish a sustainable and scalable process.
After implementing Blameless, the BetterCloud team enjoyed 10% reduced customer churn, 2 hours saved per retrospective, and 0 repeat incidents.
Learn how they did it by watching the webinar via the form on the right side of this page.
Senior Customer Success Manager, Blameless
Matthew provides onboarding, training, troubleshooting, and overall account strategy for Blameless customers.
Director, SRE & DevOps, BetterCloud
Clark is the Director of SRE and DevOps for Cloud Engineering and Optimization (CLEO) at BetterCloud. Clark has been in the Reliability space for many years in companies big and small.
Manager, SRE, BetterCloud
Brad is the Manager of SRE and DevOps in the Cloud Engineering and Optimization (CLEO) organization. Brad has been on the transformation journey with BetterCloud for 5 years.